WEST END WONDERLAND is delighted to welcome audiences into OUR VENUE. The safety of our audiences, performers and staff is our utmost priority. We have put in place a number of new measures as part of our Covid-safe reopening plan, and we thank you in advance for your cooperation.


West End Wonderland employs social distancing measures around the theatre in accordance with Tier 2 regulations. These include:


  • 1m + social distancing between each customer bubble (max 6 people per group).

  • All bookings in a group must only be from the same household (or the legally defined support bubble).

  • Contactless ticketing.

  • Different entry and exit points depending on the location of your seats.

  • One way systems to direct you around the building where possible.

  • Drinks and refreshments pre-ordered and consumed in the comfort of your seat.

  • Floor and wall signage to help navigate around the theatre.


Please respect social distancing guidelines and remain at least 1 metre + from others at all times, including when queuing to enter the theatres. Staff will be on hand to assist you.


An official NHS QR code will be displayed on arrival for you to check in with the NHS COVID-19 App.

Contactless bag checks will be carried out at the entrance to the theatre. There will not be any cloakroom facilities available so please only bring one bag per person (max size 40cm x 20cm x 25cm).


All audience members aged 11 and above must wear a face covering, fully covering the nose and mouth at all times, whilst inside the theatre, except when eating or drinking.


Contact-free temperature checks will take place as you enter. If you show a temperature of higher than 37.8 degrees, you and your party may be unable to enter the theatre.


Please use the hand sanitiser provided as you enter the theatre. Sanitiser can also be found at designated points throughout the building.


The Welsh Chapel is sanitised regularly and professionally cleaned on a continual basis. Common contact surfaces and toilet facilities are regularly sanitised by our on-site cleaning team.

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West End Wonderland 2020